Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@alzang.co.uk

Our Alzang mainline is produced in small quantities in the Far East. Everything in our Earth range, is crafted from our studio in East London. 

As the majority of items are made to order, processing times are 3-5 working days.

Yes we do! Please see our Shipping page for more info. 

Please refer to the size guide for each product at the top of each product page.

Yes we do! Please refer to our Returns page for more info. 

We ship with Royal Mail. 

Yes! After we have sent your parcel, you will receive a shipping confirmation email. This email will provide you with your tracking number and the link to enable you to track your parcel. 

Please follow the instructions on your care label. Please always wash your piece on cold and sparingly, do not tumble dry.

Yes we do! We love working with creators from all over the world. We don't care about numbers and how many followers you have. If we love your style and your content's engaging, creative and fun, then you'll fit right in. If you'd like to work with us to promote our pieces, then please email us with your media kit at hello@alzang.co.uk. 

If you love our brand and think that you could spread the word across your social media platforms, then our affiliate program could be for you. We offer great commission rates on each sale and a life time discount for you to use. To sign up to our affiliate program click here .

Due to new Brexit legislation, you may be asked to pay custom duties upon receipt of your parcel. Custom duties may apply to good costing more than £135. The amount of tax you may have to pay can range from 0 per cent to 25 per cent.